PAYMENT AND SHIPPING

Ordering (All members)
We hope you enjoy shopping at Khemist.online!
Ordering is fast & simple! Just browse through the products in our online store, enter the quantity of the product you want to buy, and then click "Add to Cart", and then go to checkout. If you are shopping online for the first time, please register as a member to start the shopping process. After that, you only need to enter the delivery and payment information to complete the shopping process, and we will arrange the delivery to you as soon as possible. It's that simple!

 

Pricing
The product prices listed on our website are currently in effect, but we have the right to make changes at any time without prior notice. According to the currency selected by the customer, all prices on this website are displayed in either: 1) Hong Kong dollars (HKD), 2) United States dollars (USD), or 3) Australian dollars (AUD). All orders are subject to current pricing. We will collect the payment amount at the price when the payment is confirmed.

 

Payment and shipping
Free shipping service (standard shipping) will be entitled for specific amount as the following
Minimum purchase for free shipping orders
(Destination) Hong Kong: HK$388 (US$50) or above / China and Asia: HK$780 or above / Other regions: HK$1,500 or above

If it is less than the minimum amount, the following shipping costs will be charged for each order:
(Destination) Hong Kong: +HK$25 / China and Asia: +HK$100 / Other regions: +HK$200

 

Payment methods


Khemist Online accepts PayPal™, major credit cards, and bank transfer (only for Hong Kong customers).
Once paid and verified, your order will be processed immediately. All online payments will be settled through the PayPal™ payment system - all payment information is kept confidential and will not be stored in our online store system, which is safe and secure!

 

Shipping and Tax policy
When payment for each order is confirmed, your order will be immediately arranged for delivery. (General delivery time: Monday to Friday, excluding weekends, Sundays and legal holidays).
If the product is ordered after noon, it may be shipped the next day as soon as possible. If the order is placed after Friday~14:00, weekend, Sunday or public holiday, it will be processed on the next working day. Shipping fee will be calculated based on the information of each order, and the correct delivery address provided by the customer. There will be shipping charge if minimum amount for free shipping is not yet reached. The free delivery service is only available in Hong Kong and some major countries and cities, and is not applicable to all regions in the world. Additional fees may apply to remote and outlying island regions and countries.

Due to the differences in tariffs and charges between countries and regions, Khemist Online is not responsible for any value-added tax, customs duties, taxes, handling fees, customs clearance fees, etc… required for the import of consumer goods in each country/region where the order is delivered to. If you refuse to pay the above related fees, the order will have a chance to be returned, and any paid shipping fee will not be refunded.

Estimated Standard delivery time*
Hong Kong: 1 to 4 working days
China and Asia: 3 to 10 working days
Other regions: 7 to 16 working days

*The actual delivery time depends on the final destination import regulations and customs clearance procedures, so the delivery time may be changed; Khemist Online is not responsible for this. For other shipping enquiries, please email us to cs@khemist.online.

 

Khemist Online reserves the right to refuse any order. If this happens, we will notify the buyer as soon as possible according to reasonable and practical feasibility and return the full amount of the collected payment to the branch. All products sold on this website, as well as any samples given to you, are only for personal use or as gifts. Any products, services or samples we provided cannot be resold. If any violation to our terms and conditions, we reserve the right to cancel your order or deduct the order quantity or service provided to you, regardless of whether you will be notified or not. At the same time, we also reserve the right to take all legal actions for reselling our products without our authorization and informal permission. Delivery service is only available in regions/countries where Khemist can ship and process. Delivery to P.O. box address will not be accepted. In general, delivery time is from 9 am to 5 pm from Monday to Friday, except for public or statutory holidays. Khemist Online does not verify the identity of the recipient, so we will not be responsible for this.